Another Needs Analysis Study in ESP

Needs Analysis on English Language Use in Tourism Industry

Nawamin Prachanant

This is a study on needs analysis for ESP curriculum, surveying the needs, functions and problems of English language use by 40 tourism employees. Through questionnaire, data were analyzed by frequency, percentage, mean and standard deviation. The researcher found that speaking is most important, then listening, reading and writing. Meanwhile, the three most relevant functions in using English language were: giving information, providing services, and offering help. Whereas their problems in using English included; inability to understand foreigners’ accents, inappropriate words and expressions, inadequate vocabulary, and lack of grammar knowledge. Although this study represented tourism industry, I believe the sort of condition and problems were mostly encountered by most ESP students in other sectors.

Prachanant, N. (2012). Needs Analysis on English Language Use in Tourism Industry, 66, 117–125. https://doi.org/10.1016/j.sbspro.2012.11.253