Selasa, 11 April 2017

A Study on Realistic Dialogues in the Airport

English for Airport Ground Staff

Joan Cutting

This is the article cited by several papers about aviation English. It presents structural-functional  analysis on the realistic dialogues of security guards, ground handlers, catering staff, and bus drivers, mainly about the English tenses they used and how they differred each other. This research involved native speaker linguists and English teachers in their official visit at British and French airport. They found that security guards, ground handlers, and bus drivers at many times used ‘will-future’ when they refer to law or rule, or offer action. Security guards and bus drivers often utter direct orders, enforce the law and rule the passengers. Offers and requests and other hospitality expression also formal address forms are very important features for catering staff and bus driver. Ground handler will perform more routine conversation than soft interaction. This study helps ESP teacher especially teaching airport ground staff to arrange the language materials for their students. However, it would be a little challenging if the class consists of students with various target working-position.


Cutting, J. (2012). English for Specific Purposes English for airport ground staff. English for Specific Purposes, 31(1), 3–13. https://doi.org/10.1016/j.esp.2011.06.002

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